Support
Real people.
Clear routes.
No chat widgets pretending to be humans. Two addresses, each read by the people who can actually act on your message.
support@cleanlava.com
Integration questions, unexpected API behavior, verdict disputes, account and key issues, compliance documentation requests. Production incidents from design partners are prioritized ahead of everything else.
Email supportpartnerships@cleanlava.com
Design-partner applications, clean-room collaborations between institutions, OEM and language-pack licensing, press, and anything commercial. Read by the founding team.
Email partnershipsResponse expectations
What happens after you press send.
- Production incidents (design partners): acknowledged same business day, worked until resolved, with a written post-incident summary.
- Technical questions: a substantive answer — not an autoresponder — within two business days.
- Partnership inquiries: reviewed by the founding team within one week; if it's not a fit, we say so plainly.
The fastest path to a fix
For technical issues, include your app_id, the session_id
involved, the timestamp, and the verdict response body if you have it —
the mode and processing_time_ms fields usually tell
us most of the story. Never send API keys by email.
Self-serve first? The documentation covers the SDK, every endpoint, and the privacy model; the FAQ covers what everyone asks before their first pilot.